FAQ

Frequently asked questions

Answers to the questions family members ask most. Still stuck? Use the Contact page.

Who can use this website?

The site is private and invite-only. Accounts are created by the administrator, and each member only sees the trees they have been granted access to.

How do I get access?

Ask a family member who already uses the site to contact the administrator, or use the Contact page. You will receive an email invitation with a link to create your account.

Can I add people to the family tree?

If you have edit permission for a tree, you can add people, spouses and children from the tree page. Changes are saved immediately.

Why can I only see some of the trees?

Each tree can be shared with different members. Speak to the administrator if you think you should be able to view another tree.

Can I change my password or how the site looks?

Yes — under Settings you can update your profile and password, choose a light or dark theme, change the tree box sizes and more.

Is my family data private?

Yes. Access is invite-only, nothing is shared outside the family, and you can review the privacy policy at any time under Settings › Privacy & Notifications.